Terms of Service

Last Updated: October 1, 2026

Welcome to EverTrue. These Terms of Service govern your use of our website and your purchase of products from EverTrue. By accessing our website or placing an order, you agree to these Terms of Service.

1. Online Store Terms

By using our website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction or that you have permission from a parent or legal guardian where required.

You may not use our products or website for any unlawful or unauthorized purpose or violate any applicable laws while using our services.

2. Products and Services

We make reasonable efforts to display our products, colors, images, descriptions, and other details as accurately as possible. However, colors and appearance may vary depending on your device, display settings, lighting, and the handmade nature of finished keepsakes.

Because EverTrue products are designed to create personalized impressions, finished results may vary depending on application, pressure, preparation, and individual use.

We reserve the right to modify or discontinue products, offers, prices, or services at any time, subject to applicable law.

3. Orders

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, product availability issues, or misuse of promotions.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

You agree to provide accurate and complete billing, shipping, and contact information when placing an order.

4. Pricing and Payment

All prices displayed on our website are subject to change without notice. Applicable taxes, shipping charges, or other fees will be displayed during checkout where required.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment providers to process the applicable charges.

5. Shipping and Delivery

Estimated shipping and delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, holidays, and incorrect or incomplete delivery information.

Customers are responsible for providing an accurate shipping address at checkout.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Products that have been used to create a personalized impression, including used clay or other single-use components, may not be eligible for return except where required by law or where the product arrived damaged or defective.

7. Promotions and Discounts

Promotional offers, discount codes, gifts, and special pricing may be subject to additional conditions. Unless otherwise stated, promotions cannot be combined.

We reserve the right to modify or cancel promotions where permitted by applicable law.

8. Intellectual Property

All content made available through EverTrue, including our branding, logos, graphics, photographs, product descriptions, website design, text, and other original materials, is owned by or licensed to EverTrue and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

9. Personal Information

Your submission and use of personal information through our website is governed by our Privacy Policy.

10. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, ecommerce platforms, and other service providers.

We are not responsible for third-party websites or services that we do not own or control. Your use of those services may also be subject to their respective terms and policies.

11. Prohibited Uses

You may not use our website to engage in unlawful activity, attempt to interfere with the security or operation of the website, distribute malicious software, submit fraudulent information, infringe intellectual-property rights, or otherwise misuse our services.

We reserve the right to restrict access to our services for violations of these Terms where permitted by law.

12. Disclaimer

Our products are intended to be used according to the instructions provided with the product.

To the extent permitted by applicable law, EverTrue does not guarantee that every customer's finished impression or keepsake will appear identical to examples shown on our website. Results naturally vary because each impression is individually created.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

13. Limitation of Liability

To the maximum extent permitted by applicable law, EverTrue will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law and does not limit any non-waivable consumer rights.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold EverTrue harmless from claims or losses resulting from your unlawful misuse of our website, violation of these Terms, or infringement of another party's rights.

15. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

16. Changes to These Terms

We may update these Terms of Service periodically. Any updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

17. Contact Information

Questions regarding these Terms of Service can be sent to:

EverTrue Customer Support
Support@EverTrue.shop