Refund policy

At EverTrue, we want you to feel confident with your purchase. If something isn’t right with your order, our support team is here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and included accessories.

To begin a return, contact us at Support@EverTrue.shop with your order number and the reason for your return. Please do not send a return without first contacting our support team.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at Support@EverTrue.shop.

Please include your order number and photos of the issue so our team can review it and provide an appropriate resolution.

Non-Returnable Items

Items that have already been used, altered, damaged after delivery, or are missing original components may not be eligible for return. Because our keepsake products include materials intended to be used to create a personalized impression, used clay and other used single-use materials cannot be returned unless the product arrived defective or damaged.

Refunds

Once your approved return has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method.

Please allow your bank or payment provider additional time to process and post the refund after it has been issued.

Order Cancellations

If you need to cancel or change your order, contact us at Support@EverTrue.shop as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective. Return shipping costs are the responsibility of the customer unless otherwise stated by our support team.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, contact:

EverTrue Customer Support
Support@EverTrue.shop